Privacy Policy
Last updated: 8th August, 2025
Thank you for using MiroMind! Before using MiroMind, please read this Privacy Policy carefully to learn how we collect, use, disclose, and protect your personal data. This Privacy Policy will also provide you with more information about the bases upon which we may lawfully collect, use, and/or disclose your personal data, where permitted by applicable law.
This Privacy Policy (“Privacy Policy”) applies to your access and/or use of the MiroMind services (“Services”)provided by MiroMind, Inc. By accessing and/or using any Services, or clicking "Agree"on the account registration screen, you agree and consent to MiroMind, Inc. and its related corporations (collectively, the "Companies") as well as their respective representatives and agents ("Representatives") (the Companies and Representatives collectively referred to as “we”, “us”,“our” or “MiroMind” hereinafter) collecting, using, disclosing, and/or sharing your personal data, and disclosing your personal data to our authorized service providers and relevant third parties in the manner and for any of the purposes set forth in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, you must not access or use any Services.
This Privacy Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your personal data, and any consents you may have provided in connection with this Privacy Policy are cumulative and additional to any rights which we may have under applicable law to handle or process your personal data.
Unless otherwise specified, the Privacy Policy does not apply to any products and/or services provided by any third party independently through our Services, such as the products or websites displayed as your search results or other websites linked via our Services. We are not responsible for the privacy practices of third parties. If you access or use any third party products or services, you should check the applicable third party privacy policy to determine how they will handle any personal data you provide to them or which they collect from you. We are not responsible for any third party’s improper use or disclosure of any personal data.
I. Collection of Personal Data
1. Personal Data You Provide Directly
Account Information: When you create a MiroMind account or request service information, we collect identifiers such as your name, email address, phone number, and system-generated IDs.
User Content: Inputs you provide ("Inputs") and corresponding AI-generated Outputs ("Outputs")may contain personal data if included in your submissions. This applies equally to integrations with third-party applications.
User Feedback: Improvement suggestions, and related conversation histories are stored when you provide feedback.
Communications: Correspondence via support channels is retained, including contact details and message content.
2. Automatically Collected Technical Data
Device/Connection Metadata: With appropriate permissions, we receive:
Device specifications (type, OS, browser)
Network information (ISP, mobile carrier, IP-derived approximate location)
Unique identifiers (device/advertising IDs)
Usage Analytics: Service engagement metrics including:
Access timestamps
Navigation paths (clicked links, viewed pages)
Feature utilization patterns
System Logs: Diagnostic data for troubleshooting:
Error reports with timestamps
Application state during incidents
Related user-provided context
Tracking Technologies: Cookies and similar tools (see our Cookie Policy) enable:
User recognition
Experience personalization
Service optimization
Targeted communications
3. Model Training Data Sources
To develop our AI models, we responsibly aggregate data from:
Publicly available internet sources
Commercially licensed third-party datasets
User-contributed and crowd worker-sourced materials
Internally generated synthetic data
II. How Do We Use Your Personal Data
We process your personal data for the following purposes:
1. Service Provision & Account Management
To deliver, maintain, and improve our products and services in accordance with our Terms of Service.
To create and administer your MiroMind account.
To facilitate payments for any premium services.
2. Communication & Support
To contact you regarding service updates, security alerts, and promotional materials (where permitted).
To respond to inquiries, troubleshoot issues, and provide customer support.
3. Security & Compliance
To detect, prevent, and investigate fraud, abuse, or violations of our policies.
To comply with legal obligations and enforce our Terms of Service and Acceptable Use Policy.
To protect the security and integrity of our systems and user data.
4. Service Improvement & Research
To debug errors, optimize performance, and enhance functionality.
To conduct research and development for improving our AI models and services.
5. Model Training (Limited Circumstances)
We do not use your Inputs or Outputs to train our AI models, except when:
Your content is flagged for Trust & Safety review (to improve policy enforcement).
You explicitly report feedback via our channels.
You opt in to allow such usage.
III. How Do We Use Cookies and Similar Technologies
1. Cookies and similar technologies we used
We may use cookies and similar technologies to gather information resulting from access and/or use of our Services. The technologies we use may include:
1.1 Cookies or Browser Cookies
Cookies are small text files stored in your computing or other electronic devices when you visit our website and platforms for record keeping purposes. Cookies can allow us to provide you with a personalised user experience, such as by allowing us to retrieve information which you previously provided us.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies may remain on your personal computer or mobile device across browsing sessions, while Session Cookies are generally deleted as soon as you close your web browser. We may use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: US
Purpose: These cookies are essential to provide you with our Services. They help to authenticate users and prevent fraudulent use of our Services. Without these cookies, we will not be able to provide you with the Services. We only use these Cookies to provide you with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: US
Purpose: These cookies identify if users have accepted the use of cookies on Services.
Functionality Cookies
Type: Persistent Cookies
Administered by: US
Purpose: These cookies allow us to remember choices you make when you use our Services, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use our Services.
In addition, we may also use cookie or similar tracking technologies to analyze trends, manage website, track user behavior on the Services, and better understand how users use our Services. We automatically collect certain information to analyze cumulative trends and manage our website. The aforementioned information may include Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), reference/exit pages, files you view on our website (such as HTML pages, graphics, etc.), operating system, date/time stamp and/or click-stream data.
1.2 Web Beacons.
Certain sections of our services may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and understand how our Services are used (for example, to assess the popularity of certain pages and services) and to improve the performance and reliability of our Services.
2. Clear/disable cookies
You can turn on the cookie related functions or perform corresponding operations through methods to manage cookies or set cookie preferences in commonly used browser software disclosed below, and we will strictly follow your decision to use cookies and similar technologies.
Some functions of our services depend on cookies. If you do not consent to our use of cookies and similar technologies, or if you disable or delete cookies, some features of the Services may not operate as intended. You may wish to refer to the documentation provided by your web browser for information about how to manage your cookie preferences. We have included some links to documentation for commonly used browsers below for your convenience only and we disclaim all liability for the accuracy, reliability, and completeness of the information linked:
3. More information about cookies
For more information about cookie and instructions on how to set up your browser to accept, delete or disable cookies, see www.allaboutcookies.org.
IV. How Do We Disclose Your Personal Data
We may disclose your personal data to the following categories of recipients:
MiroMind may disclose personal data to the following categories of recipients for the purposes outlined in this Policy:
1. Internal & Affiliated Entities
We share personal data within our corporate group and affiliated entities to provide, maintain, and improve our services.
2. Service Providers & Business Partners
We engage trusted third parties to assist with:
Hosting and infrastructure
Compliance and auditing
Research and data processing
Payment processing
Customer support
3. Legal & Compliance Disclosures
We may disclose personal data when necessary:
To comply with legal obligations (e.g., regulatory requests, tax reporting)
To protect safety, rights, or property (e.g., fraud prevention, litigation)
To enforce our Terms of Service or Acceptable Use Policy
4. Business Transfers
If MiroMind undergoes a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction.
5. Third-Party Integrations
Our services may include links or integrations with third-party platforms (e.g., social media, APIs).
These services operate under their own privacy policies, and we do not control their data practices.
6. With Your Consent
We will share personal data with additional third parties only with your explicit permission.
V. How Your Personal Data May Be Transferred Globally
1. Depending on where you are located and the features of our Services which you access or use, your personal data may be transferred out of and processed outside of the jurisdiction in which you are located, such as to an affiliated company or third located overseas. These countries may have data protection laws that are different from the laws of your jurisdiction (and, in some cases, may not be as protective).
2. We generally provide the Services from Singapore.
3. We take appropriate safeguards to ensure that your personal data will remain protected in accordance with this Privacy Policy and applicable laws and we only transfer your data overseas in accordance with applicable law and legally valid transfer mechanisms.
VI. How Do We Retain Your Personal Data
We retain personal data only as long as necessary for legitimate business needs or legal compliance, such as providing services, meeting tax/accounting requirements, resolving disputes, or enforcing agreements. In some cases (e.g., court orders or ongoing investigations), we may retain data even after account deletion. Once no longer needed, we securely delete or anonymize the data so it cannot identify you.
VII. How We Protect Your Personal Data
We implement industry-standard technical and organizational security measures to protect your personal data, including encryption (both in transit and at rest), a comprehensive Information Security Program, advanced malware protection, and robust access controls. However, no internet or wireless transmission can be 100% secure. While we employ reasonable safeguards, we cannot guarantee absolute security for your data, account, or devices. You are responsible for maintaining the confidentiality of your account password and any device security. By using our services, you acknowledge these inherent risks in data transmission and storage.
VIII. How Do We Process Children’s Personal Data
Our Services are not directed towards, and we do not knowingly collect, use, disclose, sell, or share any information about, children under the age of 18. If you become aware that a child under the age of 18 has provided any personal data to us while using our Services, please email us at legal@MiroMind.ai and we will investigate the matter and, if appropriate, delete the personal data.
IX. Your Rights to Your Personal Data
1. Depending on the jurisdiction in which you are residing, you may have the right to:
1.1 access your Personal Data and information relating to how it is processed;
1.2 erasure or delete your Personal Data;
1.3 update or correct your Personal Data;
1.4 data portability;
1.5 restrict or object to how we process your Personal Data;
1.6 withdraw your consent; and/or
1.7 make a complaint to the data protection agency in your country.
You can exercise some of these rights through your Services account. If you are unable to exercise your rights through your account, please submit your request to legal@MiroMind.ai. We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
X. How to Update the Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, regulatory, technical or business developments. Any changes to this Privacy Policy will be communicated by us updating the Privacy Policy accessible via the Services. The updated Privacy Policy will become immediately effective once updated or at such date as we may specify. We may also in our discretion provide notice to you changes to the Privacy Policy via such means as we deem appropriate, such as by email (sent to the e-mail address specified in your account) or by means of a notice via the Services prior to the change becoming effective. To the maximum extent permissible under applicable law, you agree to be bound by the prevailing terms of the Privacy Policy as modified from time to time. Please check back regularly for updated information on the handling of your personal data.
You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.
XI. How to Contact Us
If you have any questions about this Privacy Policy, or have any questions, complaints or requests regarding your personal data, you can contact us via the contact details set out below:
E-mail address: legal@MiroMind.ai
Please note that if your personal data has been provided to us by a third party, you should contact such party directly to make any queries, feedback, and access and correction requests to us on your behalf.
You may withdraw your consent as provided for under the applicable law. However, if you withdraw your consent to any or all collection, use, and/or disclosure of your personal data for one or more purposes, depending on the nature of your request, we may not be in a position to continue to provide our products or services to you, administer any contractual relationship already in place, or perform or conclude an existing or prospective agreement. This may also result in the termination of any agreements you have with us and/or you being in breach of your contractual obligations or undertakings. Our legal rights and remedies in such event are expressly reserved.